Frequently Asked Questions
1. What is VegOn Bharat Food? VegOn Bharat Food is a dedicated vegetarian cloud kitchen based near CBIT, Kokapet, Gandipet, Hyderabad. We prepare fresh, homemade-style meals — dal, roti, rice, and everyday Indian staples — and deliver them straight to your door.
2. Do you have a restaurant or dine-in space? No. We operate purely as a cloud kitchen, which means we don’t run a dine-in restaurant. Our entire setup is built around fresh preparation and timely delivery.
3. What are your order slots? We serve four daily slots:
- Breakfast: 6:00 AM – 11:30 AM
- Lunch: 12:30 PM – 5:00 PM
- Dinner: 7:00 PM – 12:30 AM
- Midnight Meals: 1:00 AM – 4:00 AM
4. Which areas do you deliver to? We currently deliver within a 20–22 km radius of our kitchen in Gandipet, Hyderabad. If you’re unsure whether your location falls within our delivery zone, message us before placing your order.
5. How do I place an order? Orders can currently be placed by messaging us on Instagram @veg_on_ or by writing to us at support@vegonbharatfood.com. Select your preferred slot and item(s), and our team will confirm availability and delivery time.
6. Is the food really homemade? Yes. We follow the same staple ingredients and cooking process you’d expect in a home kitchen — no mass batch-cooking, no reheating. Each meal is prepared close to your order window.
7. Is your food healthy? Our menu is designed to avoid excess oil, unnecessary processing, and restaurant-style heaviness, so you get food that’s both satisfying and good for you.
8. Can I customize my order (spice level, quantity, etc.)? Yes, within reason. Let us know your preference while placing the order, and we’ll try our best to accommodate it.
9. Do you cater to bulk or subscription orders? Yes, we’re happy to discuss daily/weekly tiffin subscriptions or bulk orders for offices and events. Reach out to us directly to set this up.
10. What if I have allergies or dietary restrictions? Please inform us of any allergies before ordering. While we take care in preparation, our kitchen handles a variety of ingredients and we cannot guarantee a completely allergen-free environment.
11. How can I contact customer support? You can reach us at support@vegonbharatfood.com or through our Instagram page @veg_on_.
12. Is there a minimum order value? [Insert minimum order value, if any]. Let us know if you’d like this added — otherwise, we’re happy to accommodate small and large orders alike.
13. What payment methods do you accept? We currently accept [UPI / cash on delivery / bank transfer — update with your actual methods]. Payment details will be shared when your order is confirmed.
14. How far in advance should I place my order? For best availability, we recommend ordering at least 30–60 minutes before your intended delivery time, especially during peak Lunch and Dinner slots.
15. Can I place a same-day order for a later slot? Yes. You can order any time during the day for the next available slot — for example, order in the morning for Dinner delivery.
16. Do you offer combo meals or thalis? [Insert details of combo/thali options if available]. Check our Menu page or message us directly for current offerings.
17. Is packaging eco-friendly? We pack every order hygienically and securely to keep food fresh during transit. [Update this line if you use specific eco-friendly or biodegradable packaging.]
18. Do you offer discounts for regular or repeat customers? [Insert details if you run a loyalty program or repeat-customer discount]. Follow us on Instagram for updates on offers.
19. What if I’m not home to receive my delivery? Please share accurate address and contact details while ordering. If our delivery partner can’t reach you, we’ll try to contact you before the order is returned — repeated failed deliveries may not be eligible for a refund, as outlined in our Cancellation & Return Policy.
20. Do you cook without onion and garlic, or offer Jain food? [Insert yes/no and details]. If this is something you offer, let us know while placing your order and we’ll try to accommodate it.
21. Is your kitchen FSSAI licensed? [Insert FSSAI license number/status]. We follow standard hygiene and food safety practices in our kitchen.
22. Can I schedule recurring daily meals (tiffin service)? Yes — we offer daily/weekly tiffin subscriptions for regular customers. Reach out to us to set up a recurring order plan that fits your schedule.